Terms & Conditions

IMPORTANT NOTICE - Service Provider Arrangement

This website is owned and operated by Web and Glow Pty Ltd (ABN 53641999626). We operate as a connection service that matches customers with independent third-party service providers in your area. We do not directly provide the advertised services ourselves.

By submitting your details through our website or contacting us:

• You consent to us passing your information to qualified service providers in our network
• You understand that the actual services will be performed by independent contractors
• You acknowledge that Web and Glow Pty Ltd receives a referral fee for this connection service
• You agree that any service agreement will be directly between you and the service provider

1. Acceptance of Terms

1.1 Agreement to Terms

By using our website or services, you acknowledge that you:

• Have read and understood these Terms
• Agree to be bound by these Terms
• Are at least 18 years of age or have parental/guardian consent
• Have the legal capacity to enter into a binding agreement

1.2 Additional Terms

Specific services may be subject to additional terms and conditions which will be provided to you at the time of engagement.

2. Website Use

2.1 Permitted Use

You may use our website for lawful purposes only. You agree to use the website in a way that:

• Complies with all applicable Australian laws and regulations
• Does not infringe upon the rights of others
• Does not interfere with or disrupt the website’s operation
• Does not attempt to gain unauthorised access to any part of the website

2.2 Prohibited Activities

You must not:

• Use the website for any unlawful or fraudulent purpose
• Transmit any viruses, malware, or harmful code
• Attempt to probe, scan, or test the vulnerability of our systems
• Harvest or collect email addresses or other personal information
• Use automated systems or software to extract data from the website
• Misrepresent your identity or affiliation with any person or entity

3. Service Enquiries and Quotations

3.1 Service Enquiries

When you submit an enquiry through our website:

• You agree to provide accurate, current, and complete information
• You consent to us contacting you regarding your enquiry
• You understand that submitting an enquiry does not guarantee service availability
• You acknowledge that we may require additional information to provide an accurate quote

3.2 Quotations

All quotations provided are:

• Valid for 30 days from the date of issue unless otherwise specified
• Subject to site inspection and confirmation of requirements
• Based on the information provided by you
• Subject to change if actual conditions differ from those described

Quotations do not constitute a binding agreement until formally accepted by both parties.

4. Connection Service and Service Provision

4.1 Our Role

Web and Glow Pty Ltd provides a connection service that:

• Collects service enquiries through this website
• Matches customers with qualified service providers in their area
• Passes customer information to appropriate service providers
• Facilitates initial contact between customers and service providers

We do not:

• Directly perform any of the advertised services
• Employ the service providers (they are independent contractors)
• Control how services are performed
• Set final prices (these are determined by the service provider)

4.2 Service Agreement

When you submit an enquiry:

• We pass your information to relevant service providers in our network
• The service provider will contact you directly
• Any service agreement is formed directly between you and the service provider
• Web and Glow Pty Ltd is not a party to this service agreement
• All service terms, warranties, and guarantees are provided by the service provider

4.3 Your Obligations

When engaging with service providers, you agree to:

• Provide accurate and complete information
• Deal directly with the service provider for all service matters
• Direct service complaints to the service provider
• Understand that payment is made to the service provider, not to us

4.4 Service Provider Standards

While we aim to connect you with quality service providers:

• We do not guarantee the quality of services performed
• We do not warrant the qualifications or licenses of service providers
• We recommend verifying credentials directly with the service provider
• We suggest obtaining written quotes and agreements from the service provider

5. Pricing and Payment

5.1 Service Provider Pricing

All pricing and payment arrangements are between you and the service provider directly. Web and Glow Pty Ltd does not:

• Set or control service prices
• Handle payments for services
• Provide quotes for actual service work
• Process refunds for services performed

Service providers will:

• Provide their own quotes directly to you
• Set their own prices and payment terms
• Collect payment directly from you
• Handle all billing and invoicing

5.2 Our Connection Service

Web and Glow Pty Ltd operates on a referral fee model:

• We receive a referral fee from service providers when we successfully connect them with customers
• This fee is paid by the service provider, not by you
• There is no charge to you for using our connection service
• Our referral arrangements do not affect the price you pay for services

5.3 Payment Disputes

Any disputes regarding:

• Service pricing
• Payment terms
• Refunds or chargebacks
• Non-payment issues

Must be resolved directly with the service provider. We may assist in facilitating communication but are not responsible for payment matters

6. Cancellations and Rescheduling

6.1 Service Cancellations

All cancellation and rescheduling policies are set by the individual service provider.

When you book a service through a provider we’ve connected you with:

• The service provider will inform you of their cancellation policy
• Any cancellation fees are determined and collected by the service provider
• Rescheduling requests should be made directly with the service provider
• Deposit and refund policies are set by the service provider

6.2 Connection Service Changes

If you wish to:

• Be connected with a different service provider
• Submit a new service enquiry
• Update your contact information for referrals

Please contact us directly. There is no charge for submitting new enquiries or requesting alternative service provider connections.

7. Consumer Guarantees

7.1 Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:

• Services provided with acceptable care and skill
• Services that are fit for the purpose you made known to us
• Services delivered within a reasonable time

7.2 Service Provider Warranties

All service warranties and guarantees are provided directly by the service provider performing the work.

Service providers may offer:

• Workmanship warranties
• Service guarantees
• Satisfaction guarantees
• Product warranties

These warranties are:

• Provided and honoured by the service provider directly
• Subject to the service provider’s terms and conditions
• Separate from any consumer law guarantees
• Not provided or guaranteed by Web and Glow Pty Ltd

7.3 Our Connection Service Guarantee

Web and Glow Pty Ltd guarantees only:

• We will pass your enquiry to relevant service providers
• We will use reasonable efforts to connect you with qualified providers
• We will handle your information in accordance with our Privacy Policy

We do not guarantee:

• The quality of services performed by providers
• The qualifications or licenses of providers
• That providers will respond to your enquiry
• Any specific outcomes from services performed

8. Liability and Indemnification

8.1 Limitation of Liability

As Web and Glow Pty Ltd operates solely as a connection service and does not perform the actual services:

• We are not liable for any issues arising from services performed by independent contractors
• Our liability is strictly limited to the connection and referral service we provide
• We are not responsible for the quality, timeliness, or outcome of services performed
• Any claims regarding service delivery must be directed to the service provider

To the extent permitted by law:

• Our liability for any breach of these Terms is limited to re-providing the connection service
• We are not liable for any indirect, consequential, or special damages
• We are not liable for loss of profits, revenue, or business opportunities
• We exclude all liability for the acts or omissions of independent service providers

8.2 Indemnification

You agree to indemnify and hold harmless Web and Glow Pty Ltd, Sydney Roof Cleaning Pros, and their respective officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your breach of these Terms
• Your use of our services
• Any false or misleading information you provide
• Your violation of any laws or third-party rights

9. Intellectual Property

9.1 Website Content

All content on our website, including but not limited to:

• Text, graphics, logos, and images
• Software and code
• Designs and layouts
• Trademarks and trade names

Is owned by or licensed to Web and Glow Pty Ltd and is protected by Australian and international copyright and intellectual property laws.

9.2 Restricted Use

You may not:

• Reproduce, duplicate, or copy any content without written permission
• Use our intellectual property for commercial purposes
• Modify or create derivative works
• Remove any copyright or proprietary notices

9.3 User Content

By submitting any content to us (including reviews, photos, or feedback), you:

• Grant us a non-exclusive, royalty-free, perpetual license to use such content
• Warrant that you own or have the right to use such content
• Agree that we may use such content for marketing and promotional purposes

10. Privacy

Your use of our website and services is subject to our Privacy Policy, which forms part of these Terms. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

11. Third-Party Links and Services

11.1 External Links

Our website may contain links to third-party websites. We:

• Do not endorse or control these external sites
• Are not responsible for their content or practices
• Recommend reviewing their terms and privacy policies
• Disclaim all liability for any issues arising from your use of third-party sites

11.2 Independent Service Providers

We operate a lead generation and connection service. The actual services advertised on this website are performed by independent third-party contractors in our network, not by Web and Glow Pty Ltd directly. By using our website:

• You acknowledge that Web and Glow Pty Ltd acts solely as an intermediary
• You understand that we match your service request with qualified local service providers
• You agree that the service contract is formed directly between you and the service provider
• You acknowledge that Web and Glow Pty Ltd receives a referral fee from service providers
• You accept that Web and Glow Pty Ltd is not a party to the service agreement

While we maintain quality standards for our network providers, Web and Glow Pty Ltd is not responsible for the actual service delivery, workmanship, or any issues arising from the services performed by the independent contractors. Any service complaints should be directed to the service provider first, though we may assist in facilitating resolution where appropriate.

12. Dispute Resolution

12.1 Initial Resolution

If you have a complaint or dispute:

1. Contact us directly to discuss the issue
2. We will investigate and respond within 10 business days
3. We will work with you to find a fair resolution

12.2 External Dispute Resolution

If we cannot resolve the dispute directly:

• You may lodge a complaint with the relevant state consumer protection agency
• For services under $100,000, you may apply to the relevant state tribunal
• Both parties agree to participate in good faith in any mediation process

12.3 Governing Law

These Terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland and the Federal Court of Australia.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and us regarding the use of our website and services.

13.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision unless acknowledged in writing.

13.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

13.5 Force Majeure

We will not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Pandemic or epidemic
• Government actions or restrictions
• War or terrorism
• Labour disputes
• Utility failures

14. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes:

• The updated Terms will be posted on our website
• The “Last Updated” date will be revised
• Continued use of our services constitutes acceptance of the modified Terms
• Material changes may be notified via email or website notice

15. Contact Information

For any questions about these Terms & Conditions, please contact us:

Sydney Roof Cleaning Pros
Operated by Web and Glow Pty Ltd (ABN 53641999626)

Email: info@sydneyroofcleaningpros.com.au

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.